Client Services Administrator

Work Type: Part-Time (Minimum 4 days per week – flexible hours, perfect for school schedules!)

Industry: Financial Planning / Wealth Management

About the Company

We are a dynamic and growing financial planning firm located in Prospect, and we do things a little differently. We believe that a workplace should be as enjoyable as it is professional. We love a laugh, a bit of banter, and a happy team vibe. But make no mistake—when the pressure is on, we knuckle down, support each other, and get the job done.

If you have experience in the financial planning industry and are looking for a role that offers true work-life balance without sacrificing a great team culture, you’ve found it.

About the Role

As our new Client Services Administrator, you will be the backbone of our daily operations. You will support our advisers by managing the end-to-end administration of client files, lodgements, and on-boarding, ensuring our clients receive a seamless experience.

Your day-to-day will include:

• Review Preparation: Preparing files, documents, and forms for client reviews, including review reports and fee disclosure forms.
• Implementation & Lodgement: Following up on implementations from review meetings, submitting relevant forms, and ensuring strict record-keeping.
• Database Management: Regularly updating and maintaining our Client Management System (Xplan) and ensuring all review file notes have everything uploaded.
• Research & Documentation: Conducting superannuation research for new clients, as well as printing and binding Statement of Advice (SOA) documents.
• General Administration: Scanning, physical client file management, on-boarding tasks, and other administrative duties as required to keep the office running smoothly.

What We Are Looking For

To hit the ground running in this role, you must have prior experience within the financial planning industry.

Our ideal candidate brings:

• Software Savvy: Proficiency in Xplan is highly regarded, alongside strong skills in Microsoft Word and Excel.
• Industry Knowledge: A solid understanding of financial planning processes, compliance, and lodgements.
• High Attention to Detail: You take pride in neat, accurate work and never let a compliance document slip through the cracks.
• The Right Attitude: You are self-motivated, organised, and thrive in a fast-paced environment. Most importantly, you have a great sense of humour and want to be part of a happy, collaborative team.

How to Apply

If you are interested in applying for the role, please click the appropriate link. For further information or to answer any questions, please contact Kerrie Donohue at Kerrie.donohue@randstad.com.au or 0439001941

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.